🚚 Shipping Policy
Thank you for shopping with us. Below you will find all the details regarding our shipping process, delivery times, and related policies.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
- Orders placed on weekends or holidays will be processed the next business day.
- During high-volume seasons (holidays, restocks, promotions), processing times may be slightly longer.
2. Shipping Methods & Delivery Times
We offer standard and express shipping options. Delivery times depend on your location:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- Delivery times are estimates and may vary due to weather delays, carrier issues, or peak seasons.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Order weight
- Destination
- Selected shipping method
- We may offer free shipping promotions from time to time.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number.
Please allow up to 24 hours for tracking updates to appear.
5. Incorrect Shipping Information
Please ensure your shipping details are accurate.
We are not responsible for:
- Delays due to incorrect address information
- Packages returned because of incomplete or inaccurate shipping addresses
- Additional fees for reshipping
- If you need to update your address, contact us immediately.
6. Lost or Stolen Packages
We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier.
If your package is missing:
- Check with neighbors or your local post office
- File a claim with the carrier
- Contact us and we will assist where possible
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Provide:
- Photos of the product
- Photos of the packaging
- Order number
- We will replace the item or issue a refund depending on the situation.
8. International Shipping (optional if you need it)
We offer international shipping to select countries.
Please note:
- Delivery times vary by location
- Customers are responsible for customs fees, taxes, or import duties
- Packages held or delayed by customs are out of our control
9. Shipping Restrictions
Certain products may not be eligible for international shipment due to customs or transportation regulations (e.g., certain candle ingredients, fragrances, or hazardous materials).
We will notify you if your order cannot be shipped.
10. Contact Us
If you have any shipping questions, contact us at:
📧 [email protected]